Contact Us

If you are interested in carrying the Forever Card Collection in your store, or you would like more information about our cards, please contact us and we will be happy to help you.  If from some reason, you are unhappy with your card, please send me an email and I will be happy to help you.
 
  
Shadywood Designs:   Jackie M.
Contact us at: 703-992-3016
Email: jackie@shadywooddesigns.com  
 4618 Shadywood Lane, Colleyville, TX 76034
Return Policy

If you are not completely satisfied with your purchase, we will accept returns for merchandise within 30 days of purchase for most orders. We offer a refund in the same manner in which the original sale was made for the returned items. All items must be returned in new condition with original packaging.  Price adjustments for orders already placed will not be honored. 

Merchandise cannot be returned to retail stores for a refund. All items must be returned by mail, please repackage it, enclose the packing slip and send it back to us. We recommend using an insured, trackable shipping method. Please enclose a note with your name, billing address, order # and order date. You will be responsible for any return shipping charges.

If your card is damaged on arrival, please reach out to us at hello@shadywooddesigns.com with pictures of the damage and we will work with you to remedy the situation.

Order Cancellation Policy
We cannot honor order cancellation requests. We try to fulfill all of our orders as quickly as possible to ensure that you have your cards for the holidays so each order is pulled from our inventory immediately after it comes in so we can ship it as quickly as possible. Please see our return policy.

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